How Xparience collects, uses, and protects any health or well-being information you choose to share while using the platform — and the rights you hold over that data.
Specialist policy: This policy covers health and well-being data only. It should be read alongside our full Privacy Policy. Xparience is not a medical or healthcare service, we do not provide medical advice, diagnosis, or treatment.
This Consumer Health Data Privacy Policy explains how Xparience handles any health or well-being information you choose to share on the platform. It should be read alongside our full Privacy Policy. By using Xparience’s well-being features, you confirm you have read and understood this policy.
Section 01
What Is Consumer Health Data?
Consumer health data refers to personal information that relates to your physical or mental health, well-being, or emotional state. On Xparience, this may include information you share voluntarily as part of using our platform and its wellbeing features.
Important to understand: Xparience is a dating and lifestyle platform, not a medical or healthcare service. We do not provide medical advice, diagnosis, or treatment. Any health-related data we collect is limited to what is relevant to your experience on the platform and is always provided voluntarily by you.
Section 02
Health and Well-being Data We Collect
2.1 Data You Provide Voluntarily
Through Xparience’s Well-Being features and general platform experience, you may choose to share the following types of information:
Well-being Insights
General mood or lifestyle preferences shared through optional assessments you choose to complete.
Voluntary
Mental Health Preferences
Sensitivities or mental health preferences you choose to disclose on your profile or during coaching sessions.
Voluntary
Dietary Preferences
Food-related lifestyle information shared through the Plan a Meal Together Virtual Date feature (e.g., vegan, halal, keto, high-protein).
Voluntary
Lifestyle & Fitness
General lifestyle and fitness preferences shared as part of your profile or matching preferences.
Voluntary
Coaching Session Notes
Notes or reflections shared during or after coaching sessions with our dating or well-being coaches, retained only with your consent to provide continuity of service.
Voluntary · Consent Required
2.2 Data We Do Not Collect
Xparience does not collect, request, or store any of the following:
Medical records or clinical health data of any kind
Prescription or medication information
Genetic data
Biometric data, except where strictly required for identity and age verification (described in our main Privacy Policy)
Any health data from wearable devices, fitness trackers, or health apps
Section 03
How We Use Your Health and Well-being Data
We use health and well-being data solely for the following purposes:
To personalise your experience, including improving match relevance and recommendations based on the lifestyle preferences you choose to share
To provide the Well-Being features you have chosen to engage with, including assessments, mindfulness tools, and coaching sessions
To enable relevant Virtual Date experiences, such as meal planning, where dietary preferences improve the quality of suggestions
To facilitate coaching sessions with our well-being and dating coaches, who may use information you share to provide personalised guidance
To improve the quality and safety of well-being features, without making automated decisions that significantly affect you
We will never: Use your health or well-being data for advertising, targeted marketing, or sale to third parties under any circumstances.
Section 04
Legal Basis for Processing
Health and well-being data shared on Xparience is treated as special category data under UK GDPR Article 9. This means it requires a higher level of protection and a specific legal basis to process.
Our legal basis for processing this data is your explicit consent, which is obtained through clear, separate consent requests during onboarding and at the point you choose to use specific well-being features.
→Adjusting your preferences in Settings > Privacy & Data within the app
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, but may limit your access to certain well-being features.
Section 05
Coaching Sessions — Special Provisions
If you book a session with one of our dating coaches, well-being coaches, or life coaches through Xparience, the following additional provisions apply:
1Information you share during coaching sessions is treated with the highest level of confidentiality.
2Our coaches are bound by confidentiality obligations and data protection policies as a condition of their engagement with OjoosCo Ltd.
3Session notes may be retained to help your coach provide continuity of service across multiple sessions, with your consent.
4No session content is shared with other users, used for matching purposes, or disclosed to third parties except where required by law.
5Coaching sessions are not a substitute for professional medical or mental health care.
6If you have concerns about how your coaching session data is handled, please contact us at support@xparience.com.
Section 06
Data Sharing
We do not sell, rent, or trade your health or well-being data under any circumstances.
Health and well-being data may be shared only in the following limited circumstances:
→With our internal coaching team, where you have subscribed to coaching services and have consented to sharing relevant information
→With our technology service providers who operate our platform infrastructure, under strict data processing agreements that prohibit use of your data for any other purpose
→With regulatory or law enforcement authorities, where required by law
We do not transfer your health or well-being data outside the UK or European Economic Area without appropriate safeguards in place.
Section 07
Data Retention
We retain health and well-being data only for as long as necessary to provide the services you have requested.
Data Type
Retention Period
Well-being assessment data
Duration of active account. Deleted within 30 days of account closure.
Dietary & lifestyle preferences
Duration of active account. Deleted within 30 days of account closure.
Coaching session notes
Duration of your coaching relationship plus 12 months, then deleted — unless you request earlier deletion.
Other health-related profile information
Deleted within 30 days of account closure, or upon your request at any time.
You may request deletion of any health or well-being data at any time, independent of your account status. We will process such requests in accordance with applicable data protection laws within one calendar month.
Section 08
Your Rights
In relation to your health and well-being data specifically, you have the following rights. We will respond to all valid requests within one calendar month.
Right of Access
Request a copy of the health data we hold about you at any time, free of charge.
Right to Rectification
Correct any inaccurate health or well-being data we hold about you.
Right to Erasure
Request deletion of your health data at any time, independent of your account status.
Right to Withdraw Consent
Withdraw your consent to processing health data at any time via Settings or by contacting us.
Right to Restrict Processing
Ask us to pause the processing of your health data while any dispute or correction request is being resolved.
To exercise any of these rights, contact us at support@xparience.com. We will respond within one calendar month.
Section 09
Security
Health and well-being data is protected using industry-standard security measures, including:
Encryption of data in transit (TLS) and at rest
Strict access controls limiting data access to authorised personnel only
Regular security monitoring and vulnerability assessments
Internal policies and safeguards governing how staff handle sensitive data
Access to health data is limited to authorised personnel who require it to provide the specific services you have requested. No one else within OjoosCo Ltd has access to this data.
Section 10
Automated Decision-Making
We may use limited automated processing to personalise your experience — for example, suggesting matches based on the lifestyle preferences and well-being insights you have chosen to share.
We do not use health or well-being data to make decisions that have legal or similarly significant effects on you. Our compatibility matching assists in suggesting profiles; it does not determine who you can or cannot connect with.
Section 11
Changes to This Policy
We may update this policy from time to time to reflect changes in our features or applicable legal requirements. Material changes will be communicated to you by email and by a prominent notice on the platform before they take effect.
The effective date at the top of this policy will always reflect when it was last updated.
Section 12
Contact Us
If you have any questions about this Consumer Health Data Privacy Policy, or wish to exercise any of your rights, please contact us:
OjoosCo Ltd, 124 City Road, London, England, EC1V 2NX
ICO Registration
ZC126821
We aim to respond to all privacy-related enquiries within five business days, and to resolve them fully within one calendar month. If you remain unsatisfied, you have the right to lodge a complaint with the ICO at ico.org.uk.
