Please read these terms carefully before accessing or
using Xparience. By creating an account or using any
part of our service, you agree to be bound by these
terms.
Section 01
Xparience is a dating and lifestyle platform operated by OjoosCo Ltd, a company registered in England and Wales. Xparience connects verified adults seeking genuine companionship, relationships, and meaningful connections.
Our platform combines intelligent matching technology with optional human matchmaking and coaching services to provide a high-quality, intentional dating experience.
| Company Name | OjoosCo Ltd |
| Registered in | England and Wales |
| Company No. | 16638905 |
| Registered Address | 124 City Road, London, England, EC1V 2NX |
| Support Email | support@xparience.com |
Section 02
To use Xparience, you must meet all of the following requirements:
Section 03
You must register an account to use Xparience. During registration, you will be required to provide your name, date of birth, email address, and complete our identity and age verification process. You agree to provide accurate and complete information and to keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your account with any other person. You agree to notify us immediately at support@xparience.com if you become aware of any unauthorised use of your account or any other security breach.
Each person may only hold one active account on Xparience. Creating duplicate accounts breaches these terms and may result in the termination of all associated accounts.
Section 04
All users must complete a mandatory identity and age verification check before accessing the platform. This process is required by the UK Online Safety Act 2023 and is conducted by our trusted verification partner.
You will be required to submit a valid government-issued photo ID and complete a real-time facial verification check. You agree to provide genuine and accurate documents.
We use a hybrid verification model to confirm user identities and reserve the right to conduct manual verification of submitted documents where necessary. For full details of how biometric and identity data is handled, please read our Privacy Policy, Section 5.
Section 05
You agree to use Xparience only for its intended purpose: to connect with other adults for dating and companionship in a safe and respectful manner.
Post false, misleading, or deceptive information on your profile
Impersonate any other person or misrepresent your identity
Use the platform to harass, abuse, threaten, stalk, or intimidate any other user
Send unsolicited messages of a sexual, commercial, or otherwise inappropriate nature
Use Xparience for any commercial purpose, including advertising, solicitation, or promotion, without our prior written consent
Attempt to extract personal contact details from other users through coercion or deception
Share, reproduce, or distribute any other user's content, images, or personal information without their consent
Upload any content that is illegal, offensive, discriminatory, or that violates any applicable law
Use automated tools, bots, scrapers, or scripts to interact with the platform
Attempt to gain unauthorised access to any part of our systems or another user's account
Engage in any conduct that could damage the reputation or operations of Xparience or OjoosCo Ltd
We reserve the right to remove any content that violates these terms and to suspend or terminate any user’s account that breaches them.
Section 06
You retain ownership of any content you upload to Xparience, including profile photos, descriptions, and messages. By uploading content, you grant OjoosCo Ltd a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content solely for the purpose of operating and improving the Xparience platform.
All content you upload must be your own or content you have the right to use. You must not upload content that is sexually explicit, violent, discriminatory, defamatory, or otherwise unlawful. Profile photos must be genuine photographs of yourself.
We reserve the right to remove any content that violates these terms or that we deem inappropriate, without prior notice. Repeated violations may result in account termination.
Section 07
Xparience offers both free and paid subscription tiers. The features available on each tier are described on our pricing page, which may be updated from time to time.
Paid subscriptions are billed on the terms set out at the point of purchase. By subscribing, you authorise us to charge your chosen payment method for the applicable fees. All prices are displayed inclusive of any applicable taxes.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not offer refunds for unused portions of a subscription period except where required by applicable law.
We may change our subscription prices from time to time. We will give you at least 30 days’ notice of any price increase before it takes effect. Your continued use of the paid service after the notice period constitutes acceptance of the new price.
Section 08
Elite-tier subscribers have access to our human-assisted matchmaking and coaching services. These services are provided by qualified professionals working with OjoosCo Ltd.
Section 09
Your safety is our priority. Xparience has implemented identity verification, reporting tools, and moderation processes to help keep the platform safe. However, we cannot guarantee the conduct of other users outside of our platform.
When meeting someone in person for the first time, we strongly encourage you to follow these safety guidelines:
Choose a busy, familiar location for any first meeting with someone you've connected with online.
Let a trusted friend or family member know where you are going and who you are meeting.
Stay in control of how you get there and how you get home — don't rely on your date for travel.
If something feels wrong at any point, you have every right to leave. Your safety comes first.
Section 10
We take reports seriously. If you report another user, we will investigate and take appropriate action, which may include removing content, issuing a warning, or suspending or terminating the reported account.
We cannot always share the outcome of an investigation with you due to privacy obligations.
Section 11
All content on the Xparience platform — including the name, logo, design, software, text, images, and technology — is the property of OjoosCo Ltd or its licensors and is protected by UK and international intellectual property law.
Section 12
Your privacy matters to us. Our use of your personal data is governed by our Privacy Policy, which explains in detail how we collect, use, store, and protect your data.
Section 13
Xparience is provided on an “as is” and “as available” basis. We do not guarantee that the platform will be uninterrupted or error-free, or that any particular outcome will result from the use of the service.
To the fullest extent permitted by law, OjoosCo Ltd excludes all warranties, whether express or implied, in connection with the Xparience platform and your use of it.
Section 14
To the fullest extent permitted by applicable law, OjoosCo Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of Xparience.
Our total liability to you in connection with these terms shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.
Section 15
| Who | How | Effect |
|---|---|---|
| By You | Delete your account at any time through the Settings menu in the app. Your profile will be removed from the platform. | Some data may be retained as required by law. See our Privacy Policy for retention details. |
| By Us | We may suspend or terminate your account at any time and without notice if we believe you have breached these terms, if your continued use poses a risk, or if required by law. | Your right to use Xparience ceases immediately. Outstanding subscription fees at the time of termination for cause will not be refunded. |
Section 16
We may update these Terms of Use from time to time. When we make material changes, we will notify you by email and/or by displaying a prominent notice within the app at least 14 days before the changes take effect. Your continued use of Xparience after that date constitutes acceptance of the updated terms.
Section 17
These Terms of Use are governed by and construed in accordance with the laws of England and Wales.
If you have a complaint or dispute, we encourage you to contact us first at support@xparience.com. We will do our best to resolve matters informally.
Section 18
If you have any questions about these Terms of Use, please contact us:
| support@xparience.com | |
| Website | www.xparience.com |
| Registered Address | 124 City Road, London, England, EC1V 2NX |
